Bayou Browns
RetrieverPrivacy Policy
This policy explains what the Retriever app for iPhone, iPad and Android (“Retriever”), a product of Bayou Browns LLC (“we”), collects, why, and the choices you have. Short version: we keep your business data so the app can sync and send your documents. We do not sell it, we do not show ads, and the app contains no advertising or tracking SDKs.
What we collect
- Account. Your email address and a password, handled by Amazon Cognito. We never see your password.
- Your business data. Business details, clients (names, emails, phone numbers, addresses you enter), items and prices, estimates, invoices, payments you record, expenses, schedules, notes and settings. This is stored on your phone and synced to our servers so it is backed up and available on your devices.
- Contacts you pick. If you add a client from your contacts, the app opens your phone’s contact picker. Only the one contact you choose is read (its name, email, phone and address). The app never reads or uploads your address book.
- Files. Your logo, signatures (yours and your clients’), job photos and receipt photos you add. These are stored in Amazon S3.
- Push notification token. If you allow notifications, your device’s push token (from Apple on iPhone, or Google’s Firebase Cloud Messaging on Android), used through Amazon SNS to tell you about events such as a client accepting an estimate.
- Purchases. If you subscribe to Pro, the purchase information the App Store or Google Play gives us (an Apple transaction or a Google Play purchase token), so we can confirm your subscription. Apple or Google handles payment; we never receive your card details.
- Usage counters. Counts needed to apply plan limits (for example sends this month, storage used, AI scans used and their cost). Not your browsing or behavior in the app.
Where it is stored
Our servers run on Amazon Web Services in the United States (region us-east-2, Ohio). Data is encrypted in transit (HTTPS) and access is limited to your account.
How it is used and shared
- Sending documents. When you send an estimate, invoice or receipt by email, we deliver it with Amazon Simple Email Service (SES) to the address you choose.
- Customer links. Each sent document gets a private, hard-to-guess link so your client can view, sign, accept or download it without an account. Anyone with that link can open that one document, so share it only with your client. Links do not expire, but deleting the document or your account makes the link stop working, and an estimate past its valid-until date can still be viewed but no longer accepted.
- AI receipt scanning (optional). Available to Pro subscribers where enabled. Only when you choose to scan a receipt, the receipt image is sent to Anthropic’s Claude API to read the vendor, date and amounts. Under Anthropic’s commercial API terms, data sent through the API is not used to train its models by default. We do not store or log the image text from the scan; we keep only the token count and cost. If you never scan or use the voice assistant, nothing is sent to Anthropic.
- Voice assistant (optional). Available to Pro subscribers where enabled. Your phone turns your speech into text on the device; Retriever never receives the audio. The first time you use the assistant, the app asks before anything is sent. Then, for each request, the text of what you said is sent to Anthropic’s Claude API with the small amount of your business data it needs to understand you (for example client names, item names and prices, document numbers, amounts and the items on an estimate you are building). It is used only to answer you, and under Anthropic’s commercial API terms it is not used to train its models by default. We do not store or log what you said; we keep only the token count and cost. Nothing changes or is sent until you confirm. You can turn it off in More › Account › Privacy.
- Card payments with Stripe (optional). If you connect your own Stripe account so clients can pay invoices online, your clients pay on Stripe’s secure page, and Stripe is the payment processor under its own terms and privacy policy. We send Stripe the invoice number, the amount, your business name and your client’s email address (so Stripe can send their receipt), and receive from Stripe the amount, tip, fee and status of each payment and your payouts so the app can mark invoices paid and show your payouts. We never receive card or bank account numbers (only the last four digits of the bank account Stripe pays you to, shown in the app).
- Service providers. Amazon Web Services (hosting, storage, email, notifications, sign-in), Apple (App Store and push notifications), Google (Google Play billing and, on Android, Firebase Cloud Messaging for push notifications), Anthropic (AI scanning and the voice assistant only, as above) and Stripe (card payments only, as above). They process data only to provide those services.
- Legal. We may disclose information if required by law.
We do not sell or rent your data, use it for advertising, or share it with data brokers.
Your clients’ information
You enter your clients’ details and are responsible for having a lawful reason to do so. We use them only to provide the app to you, for example to email a document you send.
Deleting your data
In the app, go to More › Account › Delete account. This permanently erases your account and all of your data on our servers: every business, document, payment, photo and file, and your sign-in. All customer links stop working. Deleting your account does not cancel a subscription. On iPhone, cancel it in Settings › your name › Subscriptions; on Android, in the Google Play Store › your profile icon › Payments & subscriptions › Subscriptions. See Delete account. You can also email us to request deletion.
Children
Retriever is a business tool and is not directed to children under 13. We do not knowingly collect their information.
Your rights
You can view and edit your data in the app, export it (CSV/PDF), and delete it at any time. Depending on where you live you may have further rights to access, correct or delete your data; contact us to exercise them.
Changes
If we change this policy we will update the date above, and tell you in the app if the change is significant.